Privacy Policy

1. About This Policy

Devbhoomi Safar (“we”, “us”, “our”) operates this website and provides private trips, sightseeing packages and vehicle services across Uttarakhand. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.

It applies to information collected through this website, our enquiry and booking forms, phone calls, WhatsApp messages, email, social media pages and in-person bookings. It does not apply to third-party websites or services that we do not control.

By using this website or sharing your information with us, you acknowledge that you have read and understood this policy. If you do not agree with it, please do not use the website or submit your details.

2. Information You Provide to Us

Contact and identity details such as your name, phone number, WhatsApp number, email address and billing address. Where required for permits, hotels or vehicle verification, we may also ask for government-issued identification.

Trip details such as pickup and drop locations, travel dates, number of travellers, ages of children, preferred itinerary, vehicle preference, meal or accessibility requirements and any other information you choose to share.

Booking and payment records such as the services booked, amounts quoted and paid, payment references, invoices and refund details. We do not collect or store full debit or credit card numbers on this website.

Communications such as enquiries, complaints, feedback, reviews and the record of our correspondence with you.

3. Information Collected Automatically

When you visit the website, our servers and analytics tools may record technical information such as your IP address, browser type and version, device type, operating system, referring page, pages viewed, the date and time of your visit and an approximate location derived from your IP address.

We may use cookies, pixels and similar technologies to keep the website working, remember your preferences, understand how visitors use the site and measure the performance of our pages. Please see the cookies section below for more detail.

We do not use this technical information to identify you personally unless it is combined with information you have provided to us.

4. Cookies & Similar Technologies

Essential cookies are necessary for the website to function properly, including security and form-submission features. Disabling them may prevent parts of the site from working.

Analytics and performance cookies help us understand which pages are visited and how users move through the site. Where these tools are enabled, they process data in accordance with their own privacy policies.

Third-party services linked from or embedded in this website — such as maps, WhatsApp, social media pages or payment providers — may set their own cookies. We do not control those cookies.

You can control or delete cookies through your browser settings. Blocking all cookies may affect your experience, but you can still contact us by phone, WhatsApp or email.

5. How We Use Your Information

To respond to enquiries, prepare quotations and confirm bookings.

To provide the services you book, including assigning drivers and vehicles, coordinating with hotels, guides and permit authorities, and sharing pickup times, driver details and route updates.

To process payments, issue invoices and handle refunds.

To provide customer support, investigate complaints and resolve disputes.

To maintain records for accounting, tax and legal compliance, and to enforce our Terms & Conditions.

To protect the safety of travellers, drivers and staff, verify identity where necessary, prevent fraud and respond to lawful requests from authorities.

To improve our website, services and itineraries, and to send offers, seasonal updates and travel tips where you have asked to receive them or where the law permits. You can opt out of marketing communications at any time.

6. Legal Grounds for Processing

We process personal information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Depending on the purpose, we rely on your consent, the performance of a contract with you, compliance with a legal obligation, or other lawful grounds permitted by law.

Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawal does not affect processing already carried out, and may mean that we cannot provide some or all of our services.

7. Sharing Your Information

We do not sell or rent your personal information. We share it only where necessary, and only to the extent needed for the purpose described in this policy.

With drivers, vehicle partners, hotels, homestays, guides and other service providers involved in your trip.

With payment processors and banks to process payments and refunds.

With technology, hosting, email and analytics providers that support the website and our communications, under appropriate confidentiality and data-protection obligations.

With professional advisers, auditors or insurers where necessary, and with government, police, courts or regulators when required by law or to protect rights, safety and property.

With a successor entity if our business is merged, acquired or reorganised, subject to this policy continuing to apply.

8. Payments

Payments may be made through UPI, bank transfer, cash or other channels we confirm at the time of booking. We do not ask for or store full card numbers, CVV codes or banking passwords on this website.

Payment providers may collect and process your payment information under their own terms and privacy policies. We receive only the information needed to confirm and reconcile the payment, such as the amount, date, transaction reference and status.

Bank or refund account details shared with us are used only to process the relevant refund and are handled with restricted access.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including to provide services, honour bookings, resolve disputes and meet legal, tax and accounting requirements.

As a general guide, enquiry records are retained for up to 24 months after the last interaction; booking and trip records for up to 3 years after the trip; invoices and tax records for the period required by applicable law (currently up to 8 years); and website logs for up to 12 months.

Marketing preferences are retained until you withdraw consent or unsubscribe. When information is no longer required, we delete it or anonymise it securely.

10. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. These include restricted access on a need-to-know basis, secure transmission where appropriate, and staff awareness of confidentiality obligations.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

If we become aware of a data breach that is likely to affect you, we will take appropriate steps and notify affected individuals and authorities where required by law.

11. Your Rights

Subject to applicable law, you may ask us to confirm whether we hold your personal information, access it, correct or update it, or erase it where it is no longer needed for a lawful purpose.

You may withdraw consent to processing, object to certain uses, or ask us to stop sending marketing communications. You may also nominate another person to exercise your rights in the event of death or incapacity, as permitted by law.

To exercise your rights, contact us using the details below. We may ask you to verify your identity before acting on a request, and we will respond within the time required by applicable law (generally within 30 days).

If you are not satisfied with our response, you may contact the Data Protection Board of India or the appropriate authority under applicable law.

12. Children’s Privacy

Our services are intended to be booked by adults. We do not knowingly collect personal information directly from children under 18.

If a child is travelling, the parent or guardian provides the information needed for the booking, permits, hotels and safety arrangements. Guardians are responsible for the accuracy of that information.

If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to delete it.

13. International Transfers

We primarily store and process information in India. Some technology or service providers may process information outside India as part of their services.

Where information is transferred outside India, we take reasonable steps to ensure that it receives an appropriate level of protection consistent with applicable law.

14. Third-Party Links

This website may link to third-party websites, maps, social media pages, payment platforms or booking tools. We are not responsible for their content, security or privacy practices.

We encourage you to read the privacy policy of any third-party service you use.

15. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, technology or legal requirements. The updated version will be posted on this page with a revised effective date.

Where changes are material, we will take reasonable steps to notify you, for example by a notice on the website or by contacting you using the details you have provided.

16. Contact Us

For questions, requests or complaints about this policy or your personal information, call us on +91 1234567890, email us at contact@devbhoomisafar.com, or write to us at Dehradun & Rishikesh, Uttarakhand.

We will acknowledge your request and work with you to resolve it in a timely manner.